Frequently Asked Questions
Everything you need to know about our fresh traditional favorites.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or carefully packaged in insulated containers to maintain moisture and texture. We use expedited shipping methods to ensure your treats arrive as fresh as they left our ovens.
Do you offer vegan or gluten-free options?
While we specialize in traditional Cantonese-style pastries, we do offer a selection of vegan-friendly buns. However, please note that our facility processes wheat, eggs, and dairy, so we cannot guarantee a 100% gluten-free environment.
Can I place an order for local pickup?
Yes, you can select the 'Local Pickup' option at checkout. Simply choose your preferred Fay Da Bakery location and pick-up time, and we will have your order ready and waiting for you.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an error with your items, please contact us within 24 hours of delivery for a replacement or refund.
Do you provide catering for large events or weddings?
Absolutely! We offer customizable catering packages including mini egg tarts, pork buns, and specialty cakes. Please contact our catering department at least two weeks in advance to discuss your event needs.
How should I store my pastries once they arrive?
Most of our buns and pastries are best enjoyed at room temperature within 2 days. For longer storage, we recommend refrigerating them for up to 5 days and reheating in a toaster oven for that freshly-baked taste.